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Bookings & OTAs

Every booking, one calendar.

Bookings from OTAs, WhatsApp, and walk-in guests land on the same booking chart, with nightly rates, payment status, and rooms left per type.

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Oumah booking chart — rooms as rows, dates as columns, bookings from Agoda, Airbnb, and Booking.com in one view
  1. Rooms left per type for every night, counted automatically.
  2. WhatsApp and walk-in bookings get their own booking code.
  3. OTA bookings arrive by themselves, labelled with their channel.
  4. A red number means that room type is full that night.

One guest, from chat to check-out

This is how one booking moves through Oumah.

Hannah Lee is a sample guest in the Kenari Guesthouse demo account. She books Deluxe 104 for two nights over WhatsApp.

  1. Monday · WhatsApp chat

    Hannah asks about a room for 3–5 November.

    Front office pastes her chat into the AI assistant. It checks free rooms and rates in Oumah and drafts a reply ready to copy.

  2. Dewa · front office

    Booking made, deposit recorded.

    Nightly rates come from the rate plan. The booking appears on the booking chart with its own code, and rooms left for Deluxe Garden drop right away.

    Booking chart on a front office phone, with Hannah Lee's booking in room Deluxe 104

  3. Channel manager

    An Agoda booking arrives by itself.

    Another room sells on Agoda. The booking lands on the chart without retyping, and availability on every OTA is adjusted straight away.

  4. Tuesday · arrival day

    Hannah checks in.

    Her room number is already assigned, and that morning's Overview shows who arrives, who leaves, and today's occupancy.

  5. Thursday · departure day

    Balance paid, room straight into the cleaning queue.

    When Hannah checks out, the balance is recorded and a check-out cleaning task is created for the housekeeping staff on duty.

    Today's room task list on a housekeeping staff phone, with a check-out cleaning task

Rates & payments

Clear rates, no missed balances.

Rates come from your rate plans automatically, and every guest payment is recorded until it is paid in full. Each morning you see occupancy and revenue without doing the math.

  • Rate plans per room type: with or without breakfast, refundable or not
  • Rate calendar with special rates, minimum stay, and stop sell
  • Nightly rates are editable for direct bookings; OTA bookings keep the OTA's price
  • Partial payments: cash, bank transfer, QRIS, card, or paid via OTA
  • Occupancy, ADR, RevPAR, and unpaid balances on the Overview page
Bookings today card on the Oumah Overview — occupancy, room revenue, ADR, and RevPAR

OTA sync

One room sold, every OTA knows.

Oumah connects to OTAs through an official channel manager. When a booking comes in, availability drops on every channel, so you never have to close rooms one by one.

New, modified, cancelled bookingsAvailability & rates
  1. OTAs
    • Booking.com
    • Agoda
    • Airbnb
    • Traveloka
    • Tiket.com
    • Expedia
  2. Official channel manager
  3. O.Oumah

  • Sent automatically

    Availability and rates go out whenever they change, plus a full sync every day.

  • Rooms assigned for you

    OTA bookings get a room number right away and appear on the booking chart.

  • Anything odd is flagged

    Overbookings or changes that cannot be applied go to a "Needs review" list.

Including: Booking.com, Agoda, Airbnb, Traveloka, Tiket.com, Expedia, Trip.com, Hotels.com, Vrbo, Hostelworld, Hotelbeds, Google Hotels and other channels supported by the channel manager.

Add-ons

Add them when you need them.

The booking chart, OTA sync, and dynamic pricing are included in the base plan. The inbox and AI assistant can be added per property.

Connected to housekeeping

Guest checks out, a cleaning task is created.

Bookings and housekeeping share the same data. Staff see today's arrivals and departures, and rooms are ready to sell again once cleaned.

See Housekeeping features

Questions

About bookings & OTAs.

Which OTAs can be synced?

Booking.com, Agoda, Airbnb, Traveloka, Tiket.com, Expedia, and other channels supported by our official channel manager. Tell us which OTAs you use on WhatsApp and we will check before you start.

Can I use the booking chart without OTA sync?

Yes. Bookings from WhatsApp, phone, and walk-ins are still recorded on the booking chart. OTA sync is included in the base plan and can be connected anytime.

How are OTA booking rates handled?

Nightly rates from the OTA are used as they are and cannot be edited in Oumah, so they match what the guest paid. Direct and walk-in bookings stay editable per night.

How do you prevent overbooking?

Every booking reduces availability on all channels automatically. If a conflict still happens, the booking is flagged "Needs review" so it can be handled quickly.

Who connects my property to the OTAs?

The Oumah team. We set up your room types and rate plans, then connect them to the OTAs you use.

See the booking chart with sample data.

Open the demo to try the booking chart, rate plans, and payments, or ask us first on WhatsApp.

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